Last updated: June 26, 2025

Tora Athletic website Privacy Policy

Effective Date: 26 June 2025

At Tora Athletic, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and shop on our Shopify platform.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience and improve our services. The types of information we collect may include:

- Personal details: Name, surname, date of birth
- Contact information: Email address, phone number, physical address
- Account details: Username, password
- Payment information: Credit/debit card details (processed securely by Shopify/third-party payment gateways)
- Order details: Products ordered, delivery instructions
- Technical data: IP address, browser type, device information, cookies, and usage data

2. How We Collect Your Information

- Directly from you when you create an account, place an order, subscribe to newsletters, or contact us
- Automatically through your use of the website (e.g., cookies, tracking technologies)
- From third parties such as payment gateways and delivery partners

3. Purpose of Processing Your Personal Information

We use your personal information for the following purposes:

- To process and deliver your orders
- To communicate with you about your orders, products, offers, and updates
- To manage your account
- To comply with legal and regulatory obligations
- To improve our website, products, and services
- To prevent fraud and enhance security

4. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

- Your consent (which you may withdraw at any time)
- Performance of a contract (e.g., fulfilling your orders)
- Compliance with a legal obligation
- Legitimate interests (e.g., improving services, preventing fraud)

5. Sharing Your Information

We may share your personal information with:

- Service providers: Shopify, payment processors, delivery companies, marketing service providers
- Legal authorities: When required by law or to protect rights
- Affiliates and business partners: Only to the extent necessary for legitimate business purposes
- We do not sell or rent your personal information to third parties.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. Our website uses secure HTTPS encryption.

7. Retention of Personal Information

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights Under POPIA

You have the right to:

- Access your personal information
- Request correction or deletion of inaccurate, irrelevant, or excessive data
- Object to processing or request restriction of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator (South Africa)
- To exercise these rights, please contact us at the details below.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Tora Athletic
Email: info@torastore.co.za
Phone: 082 724 0969
Address: 9 Keynsham Drive, Somerset Park, Umhlanga, 4319